Frequently Asked Questions

Frequently Asked Questions

How does a VPN work?

As soon as you connect to one of our SwitchVPN servers, your computer is assigned a new IP address. This npw P address is owned by us, not your Internet Service Provider. Then, all of your Internet traffic is encrypted and is tunneled to our VPN server. Once there, it is decrypted and allowed to travel to its intended destination. Your local ISP will only see a single encrypted data stream between you and our VPN server. This means that your Internet Service Provider can no longer monitor, log or control your Internet usage.

How do I get a VPN Account?

It’s simple, just go to our Order page and sign up for your preferred plan. Once you buy your VPN online,
we will immediately setup your VPN account and email you instructions instantly! You can start using Switch VPN the moment you need it.

What is the difference between PPTP, VPN, and Open VPN ? Which one should I buy ?

Everyone’s needs are different, and there is a best tool for each need. Please click here for comparison between PPTP, VPN, and Open VPN, as well as to find out which is best for you.

Will VPN slow down my system or internet connection?

No, we have designed Switch VPN to be as sensitive to your system as possible. This means you will almost never experience lag.

Where are your VPN servers located?

SwitchVPN has servers in 32 Countries – USA, United Kingdom, Germany, Netherlands, Canada, Sweden, Singapore, Malaysia, Hong Kong, Latvia, Luxemburg, Switzerland, France, Italy, Czech Republic, Romania, Russia, Japan, Belgium, Spain, Denmark, Brazil, Ireland, Iceland, Australia,Poland and more. This allows us to provide the highest quality of service, anywhere in the world

What payment methods do you accept?

We accept Credit Cards, Paypal, Bitcoin

What Chinese payment methods do you accept?

We accept Alipay, UnionPay & Bank wire tranfer.

What is your refund policy?

We offer 30 Day unconditional full money back guarantee. However we recommend our subscribers to contact us prior to cancellation if you are experiencing any connection issues or loss of speed. As we are able to solve 99% of the problems quickly.We also provide Remote setup assistance using Teamviewer.

What Operating Systems do you support?

SwitchVPN supports Windows XP, Windows 8, Windows 7, Vista, Mac OS X 10.5 or later and Linux.

Do you support DD-WRT / Tomato Router OS?

Yes!, SwitchVPN works on DD-WRT & Tomato Routers.

Where can I find manual setup instructions for VPN?

Please refer our knowledgebase for manual setup instructions at

Do you provide remote assistance for setting up VPN?

Yes we provide Remote Assistance to setup vpn on your PC/Laptop/DD-WRT using Application Called Teamviewer.You may download Teamviewer from and contact our support.

Help, it doesn’t work. What should i do?

Do not worry , if you are unable to get SwitchVPN to work , We provide you complete Support. You can email us at or you can Add us on Skype : SwitchVPN , with our friendly and efficient support. We will make sure you will be up and running as quickly as possible. So don’t hesitate to contact us; We are happy to help :).